Credit Control Team Leader

  • Job Title : Credit Control Team Leader
  • Position Reports to : Senior Credit Control Manager
  • Contact : recruitment@marlowe-group.com
  • Based : Salford Quays, Manchester

Job Purpose Summary

To be part of a fast paced, rapidly growing business and will manage a team of circa 5 Credit Controllers driving performance and providing support and clear direction to the Credit Control Team to ensure cash collection targets are met and overdue debt is reduced.

Key Responsibilities & Accountabilities

  • Responsible for the team’s monthly cash collection and quarterly reduction of aged debt targets.
  • Monitor teams performance on a regular basis
  • Assisting in setting Targets/KPI’s and working towards Targets/KPI’s
  • Ensure efficient prioritisation of tasks amongst the team to ensure targets are met and adhered to
  • Deliver training and coaching to the team and assist with personal development of individuals
  • Escalate any roadblocks and issues as and when necessary to the relevant member of staff
  • Hold regular one on ones with collections team, documenting outcomes and action plans
  • Reduce the development needs of the team
  • Deputising for Senior Credit Control Manager in their absence, providing key reports etc.
  • Take ownership of complex accounts to obtain payment where appropriate
  • Oversee the collection process and ensure team members are adhering to process agreed
  • Ensure that the team are working to meet KPI’s both team and individual
  • Use credit checking procedures to approve credit account applications & review existing credit limits where required
  • Liaise with customers and internal departments to resolve queries in a timely and professional manner
  • Assist Senior Credit Control Manager in the day to day running of the credit control team
  • Any other ad hoc task as and when required

Person Specification

  • Personality- Energy, Drive and Enthusiasm
  • Team Leader/Supervisory Experience
  • Excellent people & leadership skills
  • Proficient in excel spreadsheets
  • Professional and organised
  • Computer literate
  • Experience of Sage Line 200, Cash4Windows & Credit Hound preferred but not essential
Apply Now

Service Scheduling Manager

  • Job Title : Service Scheduling Manager
  • Position Reports to : National Operations Manager
  • Contact : recruitment@marlowe-group.com
  • Based : Salford Quays

Job Purpose Summary

To ensure the Scheduling Team provides an effective and professional service.  To line manage and develop the team to ensure they operate at their full potential.

The Team Leader will mediate between internal departments and individual Schedulers, ensuring KPIs and SLAs are achieved and both Engineers and Customers are communicated with professionally and in a timely manner. Attention to detail will be given to call details and patterns of failings escalated appropriately.

Key Responsibilities & Accountabilities

  • Manage, lead and motivate a small professional Team of Schedulers ensuring individuals are appraised, performance managed and trained according to their specific needs in accord with the needs of the business.
  • Prepare and present reports on a monthly and weekly basis which demonstrate service delivery standards within the engineering team and highlight action points.
  • Establish processes and effective working systems which enable the Team to work together in one direction, with each member understanding their individual role in that Team.
  • Work closely with RSMs, providing call data and verbal communication promptly as required.
  • Oversee planning of all PPM calls ensuring the preferred order of preference is followed and that calls are booked with site and call actions updated correctly.
  • Manage call reports and analyse patterns, highlighting areas for improvement on part of Team members.
  • Accountable for making sure all calls are assigned before the end of the final shift, being responsible for the overall performance of the Team in terms of call handling, making sure enquiries are actioned in the designated time scales. Monitoring and improving efficiency of assigning calls to engineers and sending calls to PDAs.
  • Mediate with internal departments and filter communication to and from Team members.
  • Provide a day-to-day support service to the Team in terms of answering their queries and offering advice and assistance where necessary.
  • Periodically attend contract and mobilisation meetings to represent the face of the Scheduling Team.
  • Ensure appropriate coverage of shifts and manage holiday rota.
  • Deliver weekly Issue and Performance reports to the Service Director
  • To motivate team effectively with implementation of incentive schemes to be agreed with Service Director

Person Specification

  • Have excellent problem solving skills
  • Strong customer service ethos
  • Be capable of working effectively under pressure in a deadline driven environment
  • Exhibit a high degree of professionalism and resilience
  • Be an excellent communicator
  • Have the ability to diversify and adapt quickly to changes in pace and direction
  • Strong people skills
  • Resilience and flexibility in outlook
  • The ability and desire to lead by example
  • Possess a ‘can do’ ethic and take the initiative to drive from the front
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Credit Controller

  • Job Title : Credit Controller
  • Position Reports to : Credit Control Manager
  • Contact : recruitment@marlowe-group.com
  • Based : Salford Quays, Manchester

Job Purpose Summary

The successful candidate will be part of a fast paced, rapidly growing business and will work within a team of circa 10 Credit Controllers to achieve cash collection targets and reduce overdue debt.

Key Responsibilities & Accountabilities

  • Achieving monthly individual and team cash collection targets
  • Achieving Debtor Day Target by reducing overdue debt
  • Chasing customers via telephone, letter and e-mail
  • Processing online Credit Card payments
  • Bank Reconciliations
  • Posting of payments and allocation on customer accounts
  • Responsible for opening new customer accounts, performing credit checks and setting credit limits
  • Assess credit of existing customers/ authorising removal of STOP status
  • Liaise with customers and internal departments to resolve queries in a timely and professional manner
  • Record and maintain accurate chase history of customers account
  • Issuing statements/ copy invoices
  • Collating account history/ documentation for commencement of legal action
  • Opening and distribution of all incoming mail and issuing of Department out going mail
  • Supporting the Credit Control Manager in maintaining the Department as a support function of the business
  • Any other ad hoc task as and when required

Person Specification

  • Personality- Energy, Drive and Enthusiasm
  • Proficient in excel spreadsheets
  • Professional and organised
  • Good telephone manner
  • Computer literate
  • Experience of Sage Line 200 & Cash4Windows preferred
Apply Now

Fire Risk Assessor

  • Job Title : Fire Risk Assessor
  • Position Reports to : Business Unit Manager
  • Contact : recruitment@marlowe-group.com
  • Based : Field based to cover areas as directed

Job Purpose Summary

To professionally represent the Company’s brand and provide the level of professionalism required to enhance the profile of the company. To deliver a full Risk Assessment service to both Major and local customers/accounts in a nominated geographical area.

Key Responsibilities & Accountabilities

  • To fully Risk assess the nominated building as required.
  • To attend appointments to fulfill your activity
  • Collate appropriate information and ensure all correct documentation utilised
  • To provide reports as required
  • To represent the Company in a professional manner at all times
  • The constant attainment of agreed targets
  • To work closely with other departments as required

Person Specification

  • Professionalism
  • Hold a current qualification
  • Customer focused
  • Excellent communication skills
  • Adaptability
  • Attention to detail
  • Drive and creativity
  • Approachable friendly personality
  • Proven knowledge of area planning
  • Be punctual at all times
  • Appropriate business attire at all times
  • To create a professional impression at all times (internally & externally)
  • A positive approach to all situations
  • Be respectful to others - customers, colleagues, Managers, Directors
  • Commitment to deliver as expected
  • To attend training days as required
Apply Now

Project Engineer

  • Job Title : Project Engineer
  • Position Reports to : Project Manager
  • Contact : recruitment@marlowe-group.com
  • Based : Risley, Derbyshire – National

Job Purpose Summary

To technically engineer / install and manage small and large projects across the Marlowe portfolio whilst controlling and planning the projects and commissioning works. Liaise with key clients to ensure programme deadlines are achieved whilst maintaining profitability, Health, Safety and quality to company requirements.

Key Responsibilities & Accountabilities

  • Ensure project are delivered on time and within budget
  • Ensure project is on programme
  • Process cost sheets to purchasing department
  • Plan and control labour and materials required to deliver the project
  • Ensure all engineering paperwork is allocated to the engineers and following project completion ensure commissioning completed correctly
  • Provide technical expertise as required on projects as required
  • Attend site meetings as required
  • Line management of engineers and sub contractors as assigned, including management of employee
  • Managing job profitability of assigned projects and reporting into the project manager
  • Controlling all aspects of health and safety on sites
  • Carry out installation and commissioning of systems and minor works when required
  • Ensure the maintenance of Marlowe quality and HSE standards

Person Specification

  • Required:
  • Must be prepared to work anywhere at any time to ensure the project is complete following all Marlowe health and safety guidelines, who can work under pressure and works well in a team environment or on their own
  • Desirable:
  • A driven and enthusiastic individual that relish’s a challenging environment must have good communication skills and technical knowledge of Major systems and projects
  • A minimum of 5 years’ experience in the fire and security Industry with experience of engineering projects across single and multiple site locations
  • Demonstrable technical experience with good interpersonal skills
Apply Now

Commissioning Engineer

  • Job Title : Commissioning Engineer
  • Position Reports to : National Installation Manager
  • Contact : recruitment@marlowe-group.com
  • Based : Home Based – Covering UK

Job Purpose Summary

A self motivated Commissioning Engineer role working as part of a team in local and national locations within the UK, the position will involve working closely with the Management Team on all projects from inception through to completion on CCTV, Access Control, Intruder and Fire Alarm Systems.

Key Responsibilities & Accountabilities

  • An all round knowledge of CCTV/Fire/Intruder/Access systems
  • Conversant with current industry standards and able to commission multi disciplined systems
  • Ability to work closely with sub-contract labour and onsite clients
  • Self motivated and able to organise workload, with the ability to work on own initiative
  • Available for out of normal hours and to work away for short periods, overtime is expected to be done when available
  • To undertake small works as required and return completed engineer job packs in a timely manner
  • Weekly time sheets to be filled in an uploaded via the Employee Portal each Monday for the previous week
  • Expenses and Mileage uploads to be completed via the Employee Portal each Month
  • Responsibility to carry out the engineering commissioning of projects through to completion in line with standards
  • Provide technical expertise on commissioning projects as required
  • Completion of project documentation in line with Marlowe quality and HSE standards

Person Specification

  • Technical background in the electrical / electronic industry with good PC skills
  • Personality - Energy, Drive and Enthusiasm
  • Good all round knowledge of Fire and Security Systems with electrical/electronic experience
  • Experience with front line customer contact preferred
  • Excellent organisational skills
  • Be able to conduct themselves in a Professional manner
  • Be able to deliver exceptional customer service
  • Must be able to perform well when working alone and as part of a team
  • Full Driving Licence required
Apply Now

Core Sales Account Manager

  • Job Title : Core Sales Account Manager
  • Position Reports to : Core Team Manager
  • Contact : recruitment@marlowe-group.com
  • Based : Home Based Covering Newcastle Area

Job Purpose Summary

To professionally represent the Company’s brand and successfully sell the Company’s Security products within an allocated geographical area, ensuring achievement of an agreed target. Industry Experience is required.

Key Responsibilities & Accountabilities

  • To prospect for new customers
  • To attend Sales appointments to sell the Company’s products and services
  • To focus on customer retention to reduce “lost custom”
  • Collate appropriate information and ensure all correct documentation utilised
  • To provide reports as required
  • To represent the Company in a professional manner at all times
  • The constant attainment of agreed targets
  • To conduct fire & Security audits at clients premises and generate recommendations

Person Specification

  • Professionalism
  • Customer focused
  • Excellent communication skills
  • Adaptability
  • Attention to detail
  • Drive and creativity
  • Approachable friendly personality
  • Background in Fire and / or Security industry
  • Basic technical knowledge of Fire / Security Products and Systems
  • Appropriate business attire at all times
  • To create a professional impression at all times (internally & externally)
  • A positive approach to all situations
  • Be respectful to others – customers, colleagues, Managers, Directors
  • Commitment to deliver as expected
  • A key element of the role is to have PRIDE:
  • Proven (Ability/track record)
  • Respectful
  • Innovative
  • Decisive
  • Enthusiastic
Apply Now

Graduate Trainee – Recruitment Coordinator

  • Job Title : Graduate Trainee – Recruitment Coordinator
  • Position Reports to : Head of HR
  • Contact : recruitment@marlowe-group.com
  • Based : Salford Quays

Job Purpose Summary

Marlowe is an AIM-listed company formed to create sustainable shareholder value through the acquisition and development of businesses in the outsourced business service sector with a focus on those that provide critical asset testing, inspection & maintenance services in the UK.  We are currently focused on fire protection, security systems, water treatment and air quality services – which are essential to our customers’ operations

Marlowe Critical Services are currently hiring a Recruitment Co-ordinator to join our innovative and busy HR and L&D team in an exciting time of growth and expansion. The successful candidate will be coordinating the fast paced recruitment process from placing job adverts, headhunting talent and conducting telephone interviews. You will also need to liaise with agencies to support in filling the more technical roles within our group of companies.

This is an excellent and fast track opportunity for the successful candidate to progress their career in talent and resource management and have the passion and enthusiasm to champion the recruitment service and the way we deliver this to our stakeholders, whilst continually looking for ways to improve.

 

Key Responsibilities & Accountabilities

  • To act as the first point of contact for any recruitment queries across the Group, delivering an exceptional recruitment service to all team members
  • Manage and improve recruitment length consisting of age of vacancies through to successful appointment
  • Maintaining the Recruitment Inbox, screening high volumes of CV applications and shortlisting CVs working in conjunction with the relevant Recruiting Manager
  • Responsibility for the recruitment cycle from the creation of Job Descriptions, advertising (internally and externally), sourcing and competency based interviewing to the on boarding of all successful candidates
  • Produce a monthly report for HR Director based on recruitment activity/spend etc ensuring a high degree of accuracy
  • Implementing necessary changes to the Recruitment Policy and updating all team members accordingly
  • To conduct telephone interviews and arrange interviews with the Recruiting Manager, providing feedback to both successful and unsuccessful candidates
  • Develop and maintain effective working relationships with external agencies producing a Preferred Supplier List
  • Work alongside the Learning & Development Specialist to continually improve the on boarding process
  • Proactively source candidates through a variety of methods including; headhunting, social media, referrals and Job Board CV Database searches
  • Maintain a future talent pipeline to suit the business requirements.
  • The ability to manage numerous live vacancies whilst working to tight deadlines.

Person Specification

  • Required:
  • Personality – Energy, confident and focused
  • Analytical and flexible
  • High attention to detail
  • Professional in approach
  • Skilled in Excel and PowerPoint
  • Ability to work in a fast paced environment and under pressure
  • Excellent communication and organisational skills
  • Ability to prioritise workload on a daily basis and work to strict deadlines
  • Desirable:
  • Educated to degree Level
  • 1-2 years experience of working within Recrutiment or HR in SMEs
Apply Now

Customer Support Advisor – Salford Quays

  • Job Title : Customer Support Advisor – Salford Quays
  • Position Reports to : Customer Support Lead
  • Contact : recruitment@marlowe-group.com
  • Based : Salford Quays

Job Purpose Summary

Act as single point of contact for customers and provide administrative support for your accounts from end to end. The role requires a proactive approach and excellent personal interaction with all departments within the business.

Key Responsibilities & Accountabilities

  • Retrieve all phone and email messages and process accordingly
  • Dealing with specific account contracts
  • Produce and maintain client specific maintenance schedules and upload charges
  • Update client portals and help desks in line with specific account instructions
  • Processing of orders to ensure all work is carried out and invoices
  • Proactive approach to management of customers work load
  • Cost & Close all jobs for invoicing in accordance with customer requirements
  • Review and respond to invoice queries
  • Liaise with all internal teams to ensure effective response to customers and work completed within SLA
  • Submission of customer reports where required
  • Effective communication with internal and external customers

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Good telephone manner with colleagues and customers
  • Ability to work in a team and on own initiative
  • Previous customer service experience
  • Attention to detail
  • Good team player
  • Be respectful to others – Customers, Colleagues, Managers, Directors
  • Excellent time management and communication skills
  • Self motivated
Apply Now

Fire & Security Service Engineer – Vacancies in Manchester, London, Lincoln, Dorchester, Yorkshire, Coventry, Nottingham and Derby

  • Job Title : Fire & Security Service Engineer – Vacancies in Manchester, London, Lincoln, Dorchester, Yorkshire, Coventry, Nottingham and Derby
  • Position Reports to : Lead Engineer
  • Contact : recruitment@marlowe-group.com
  • Based : Home Based

Job Purpose Summary

A self managing multi disciplined Fire and Security Service Engineer role to cover the designated areas within the designated region. The role of a multi disciplined Fire and Security Service Engineer is to respond to call outs, install, service and maintain CCTV, Access Control, Intruder and Fire Alarm Systems. To work as a team with colleagues, Lead Engineers and Regional Service Managers to enhance the Company’s reputation with regards to quality and customer service.

Key Responsibilities & Accountabilities

  • Maintain Fire and Security Systems in line with current standards and customer requirements
  • Respond to demand service calls on all types of fire and security systems in line with current standards and customer requirements
  • Plan and implement routine and demand call visits for your area
  • Effectively communicate with our customers to ensure a full understanding
  • Able to work on own initiative
  • Be responsible for the management and security of own equipment stock in an efficient and economical manner by determining stock levels in relation to work activities and ordering stock items as and when appropriate
  • Attend training sessions as required and identify and communicate with Line Manager any personal training and development needs
  • Assist colleagues as and when required
  • Hold a full Driving Licence
  • Hold a valid Passport (Current)

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Technical background in the electrical / electronic industry
  • Good all round knowledge of Fire and Security Systems
  • Experience of front line customer contact preferred
  • Excellent organisational skills
  • Professional and presentable at all times
  • Be able to deliver exceptional customer service
  • Must be able to perform well as an individual as well as part of a team
  • ACE – Attitude, Commitment & Effort key to progression
Apply Now