National Accounts Director

  • Job Title : National Accounts Director
  • Position Reports to : Sales & Marketing Director
  • Contact : recruitment@marlowefireandsecurity.com
  • Based : Home Based – national travel expected weekly

Job Purpose Summary

This is a strategic, customer facing role which will build and spearhead a top performing national accounts team, providing strategic guidance, direction and support needed to meet and exceed all expectations and succeed in providing an exceptional customer service.

Key Responsibilities & Accountabilities

  • Managing an existing national accounts portfolio with 10 National Account Managers with a circa £9mill order value target
  • To monitor and drive down debtor days ensuring monthly reviews are conducted
  • Leadership in retention activities - to identify and manage “at risk” customers ensuring escalation and actions are agreed and followed through and all efforts have been made to retain the customer
  • To achieve new installation and service work from the existing national accounts
  • Present monthly updates to the Board of Directors
  • Setting and monitoring KPI’s for the account management team
  • Liaising with senior management for business planning and ensuring the smooth mobilisation of new national accounts
  • Ensure high level of customer satisfaction – monthly account analysis and review; high levels of communication with the customer
  • Provide market information & market intelligence, including but not limited to: market share details, Business development opportunities, Competitors, and Industry trends
  • Responsible for team P&L to be closely managed in conjunction with the Sales & Marketing Director
  • Ability to participate in key customer meetings, particularly when commercial discussions are required around retention activities in collaboration with the Sales and Marketing Director
  • To be an available sponsor on large and/or strategic accounts
  • Generating ideas for new revenue generation within large customers
  • Producing proposals and presentations for customers to land new accounts
  • Liaising with other Stakeholders on National Accounts to ensure the Customer Service Experience is infallible
  • Monitoring client satisfaction post sale and ensuring a high level of customer service internally

Person Specification

  • P&L Management
  • Strategic Planning
  • Sales & Account Management
  • Change Management
  • Bid & Contract Negotiations
  • Customer Service Excellence
  • Client, Partner and Board relations
  • Confident presenter and communicator
  • Mature and visionary leader
  • Excellent emotional intelligence
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Business Development Manager – Nationally

  • Job Title : Business Development Manager – Nationally
  • Position Reports to : Sales and Marketing Director
  • Contact : recruitment@marlowefireandsecurity.com
  • Based : Cover Nationally

Job Purpose Summary

To professionally represent the Company’s brand and successfully sell all the Company’s products and services into national, multi-site businesses throughout the United Kingdom, ensuring achievement of an agreed sales target.

Key Responsibilities & Accountabilities

  • To prospect for new customers through personal development, cold calling, canvassing, marketing, referrals and tender opportunities
  • To attend sales appointments with a view to selling all the Company’s products and services
  • To achieve monthly activity and target objectives
  • Develop successful national sales opportunities to required level and handover to National Account Manager
  • Collate appropriate information and ensure all correct documentation utilised to pass to the mobilisation team
  • To provide activity and order reports as required
  • To represent the Company in a professional manner at all times
  • Constant attainment of agreed targets
  • Be continually aware of the changes in legislation & product development
  • To develop a pipeline of opportunities to support your order target
  • To liaise with the bids team bringing a consistent level of quality tender opportunities to support your order target
  • Review and manage sales forecasts on a monthly basis
  • Identify target accounts for new business generation within assigned sectors
  • Develop account strategies to maximise sales opportunities with assigned sectors

Person Specification

  • You will have excellent communication skills
  • You will have a good level of experience of the fire & security industry and an understanding of relevant British Standards to be able to confidently negotiate maintenance and monitoring contracts
  • Activity Driven (with a Hunter Approach)
  • You will be a self-starter and highly motivated to generate your own opportunities
  • You will utilise any pre-existing contacts to generate business opportunities
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Major Account Manager – National

  • Job Title : Major Account Manager – National
  • Position Reports to : Head of Major Accounts
  • Contact : recruitment@marlowefireandsecurity.com
  • Based : Home Based - Covering National

Job Purpose Summary

To professionally represent the Company’s brand and successfully manage the Company’s Key Accounts. Ensuring customer retention and development, whilst achieving effective customer service. Increase RIF base ensuring future and increase installation turnover.

Key Responsibilities & Accountabilities

  • Customer Account Development Plan to assess customer potential
  • Increase Customer liaison to ensure a high level of customer service and satisfaction
  • Manage Key and Strategic Accounts within the your set area
  • Effectively manage the customer expectations
  • Ensure KPI’s are achieved
  • Collate appropriate information and ensure all correction documentation
  • To represent the Company in a professional manner at all times
  • The constant attainment of agreed targets
  • Be continually aware of the changes in legislation & product development

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Consistently achieve sales, revenue and margin targets
  • Excellent communication skills
  • Activity Driven (with a Hunter Approach)
  • Identify target accounts for new business generation
  • Develop account strategies to maximise sales opportunities
  • Ensure optimum cross selling activity
  • Ensure the client is given the highest possible level of customer service
  • Provide reliable sales forecasts to the Sales Manager on a weekly basis
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Credit Controller – Manchester

  • Job Title : Credit Controller – Manchester
  • Position Reports to : Credit Control Manager
  • Contact : recruitment@marlowefireandsecurity.com
  • Based : Salford Quays, Manchester

Key Responsibilities & Accountabilities

  • Achieving monthly individual and team cash collection targets
  • Achieving Debtor Day Target by reducing overdue debt
  • Chasing customers via telephone, letter and e-mail
  • Processing online Credit Card payments
  • Bank Reconciliations
  • Posting of payments and allocation on customer accounts
  • Responsible for opening new customer accounts, performing credit checks and setting credit limits
  • Assess credit of existing customers/ authorising removal of STOP status
  • Liaise with customers and internal departments to resolve queries in a timely and professional manner
  • Record and maintain accurate chase history of customers account
  • Issuing statements/ copy invoices
  • Collating account history/ documentation for commencement of legal action
  • Opening and distribution of all incoming mail and issuing of Department out going mail
  • Supporting the Credit Control Manager in maintaining the Department as a support function of the business
  • Any other ad hoc task as and when required

Person Specification

  • Personality- Energy, Drive and Enthusiasm
  • Proficient in excel spreadsheets
  • Professional and organised
  • Good telephone manner
  • Computer literate
  • Experience of Sage Line 200 & Cash4Windows preferred
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Fire and Security Service Engineer – Vacancies in (London and the South West)

  • Job Title : Fire and Security Service Engineer – Vacancies in (London and the South West)
  • Position Reports to : Area Service Manager
  • Contact : recruitment@marlowefireandsecurity.com
  • Based : Home Based

Job Purpose Summary

A self managing multi disciplined Fire and Security Service Engineer role to cover the designated areas within the designated region. The role of a multi disciplined Fire and Security Service Engineer is to respond to call outs, install, service and maintain CCTV, Access Control, Intruder and Fire Alarm Systems. To work as a team with colleagues, Team Leaders and Regional Service Managers to enhance the Company’s reputation with regards to quality and customer service.

Key Responsibilities & Accountabilities

  • Maintain Fire and Security Systems in line with current standards and customer requirements
  • Respond to demand service calls on all types of fire and security systems in line with current standards and customer requirements
  • Plan and implement routine and demand call visits for your area
  • Effectively communicate with our customers to ensure a full understanding
  • Able to work on own initiative
  • Be responsible for the management and security of own equipment stock in an efficient and economical manner by determining stock levels in relation to work activities and ordering stock items as and when appropriate
  • Attend training sessions as required and identify and communicate with Line Manager any personal training and development needs
  • Assist colleagues as and when required
  • Hold a full Driving Licence
  • Hold a valid Passport (Current)

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Technical background in the electrical / electronic industry
  • Good all round knowledge of Fire and Security Systems
  • Experience of front line customer contact preferred
  • Excellent organisational skills
  • Professional and presentable at all times
  • Be able to deliver exceptional customer service
  • Must be able to perform well as an individual as well as part of a team
  • ACE – Attitude, Commitment & Effort key to progression
Apply Now