Core Sales Account Manager

  • Job Title : Core Sales Account Manager
  • Position Reports to : Core Team Manager
  • Contact : recruitment@marlowe-group.com
  • Based : Home Based Covering Newcastle Area

Job Purpose Summary

To professionally represent the Company’s brand and successfully sell the Company’s Security products within an allocated geographical area, ensuring achievement of an agreed target. Industry Experience is required.

Key Responsibilities & Accountabilities

  • To prospect for new customers
  • To attend Sales appointments to sell the Company’s products and services
  • To focus on customer retention to reduce “lost custom”
  • Collate appropriate information and ensure all correct documentation utilised
  • To provide reports as required
  • To represent the Company in a professional manner at all times
  • The constant attainment of agreed targets
  • To conduct fire & Security audits at clients premises and generate recommendations

Person Specification

  • Professionalism
  • Customer focused
  • Excellent communication skills
  • Adaptability
  • Attention to detail
  • Drive and creativity
  • Approachable friendly personality
  • Background in Fire and / or Security industry
  • Basic technical knowledge of Fire / Security Products and Systems
  • Appropriate business attire at all times
  • To create a professional impression at all times (internally & externally)
  • A positive approach to all situations
  • Be respectful to others – customers, colleagues, Managers, Directors
  • Commitment to deliver as expected
  • A key element of the role is to have PRIDE:
  • Proven (Ability/track record)
  • Respectful
  • Innovative
  • Decisive
  • Enthusiastic
Apply Now

Management Accountant

  • Job Title : Management Accountant
  • Position Reports to : Financial Reporting and Management Accountant
  • Contact : recruitment@marlowe-group.com
  • Based : Salford Quays

Job Purpose Summary

Marlowe Critical Services are looking for a highly motivated and recently Qualified Accountant who has attention to detail, determination, drive and creativity.

This is a challenging role that requires more than just a “number cruncher”. You will be capable of preparing, reviewing and reporting financial & business performance.

Responsible for monthly management accounts to ensure accurate, conclusive and detailed management information is delivered.

A commercial outlook is required, along with the ability to reach out to operational staff and management.

The company is a fire and security installation and service provider, part of AIM-listed group encompassing fire, water and air service and installation companies nationwide. The group is expanding by acquisition, so the role will evolve with time.

Key Responsibilities & Accountabilities

  • Responsibility for preparation of monthly management accounts to a stage of completion that is ready to present to management within a strict deadline
  • Completion of an established reporting pack
  • Management of monthly ledger close, coordinating with other departments to ensure they are ready on time
  • Liaising with department heads to resolve anomalies and explain results
  • Turnover reconciliations
  • Cost and margin analysis
  • Contracts analysis
  • Payroll journals
  • Overheads analysis
  • Comparison to budget
  • Forecasting
  • Balance sheet reconciliations and journals
  • Work-in-progress analysis
  • Accruals and prepayments, accrued and deferred income
  • Implementation of stock count spot checks and other internal audit processes
  • Ad-hoc support including reporting analysis and other special projects
  • No direct reports, but will be expected to support and train more junior staff

Person Specification

  • Recently qualified (or finalist close to qualifying)
  • Commercial industrial background, preferably service industry or contracting
  • Good verbal and written communications skills
  • The confidence to establish and enforce processes with other departments
  • Ability to suggest process improvements and identify control weaknesses
  • Excellent excel skills (at least pivots, V-lookups, sums), experience in a variety of accounting packages – Sage 200 preferred, CASH for Windows would be an advantage
  • A quick learner with drive and determination to meet deadlines
  • Resilient, tenacious
Apply Now

Customer Support Advisor – Salford Quays

  • Job Title : Customer Support Advisor – Salford Quays
  • Position Reports to : Customer Support Lead
  • Contact : recruitment@marlowe-group.com
  • Based : Salford Quays

Job Purpose Summary

Act as single point of contact for customers and provide administrative support for your accounts from end to end. The role requires a proactive approach and excellent personal interaction with all departments within the business.

Key Responsibilities & Accountabilities

  • Retrieve all phone and email messages and process accordingly
  • Dealing with specific account contracts
  • Produce and maintain client specific maintenance schedules and upload charges
  • Update client portals and help desks in line with specific account instructions
  • Processing of orders to ensure all work is carried out and invoices
  • Proactive approach to management of customers work load
  • Cost & Close all jobs for invoicing in accordance with customer requirements
  • Review and respond to invoice queries
  • Liaise with all internal teams to ensure effective response to customers and work completed within SLA
  • Submission of customer reports where required
  • Effective communication with internal and external customers

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Good telephone manner with colleagues and customers
  • Ability to work in a team and on own initiative
  • Previous customer service experience
  • Attention to detail
  • Good team player
  • Be respectful to others – Customers, Colleagues, Managers, Directors
  • Excellent time management and communication skills
  • Self motivated
Apply Now

Bid & Marketing Coordinator – Salford Quays

  • Job Title : Bid & Marketing Coordinator – Salford Quays
  • Position Reports to : Divisional Commercial Director
  • Contact : recruitment@marlowe-group.com
  • Based : Salford Quays

Job Purpose Summary

 

Marlowe Fire & Security are currently hiring a Bid & Marketing Coordinator to join our innovative and busy Bid & Marketing team in an exciting time of rapid growth and expansion.

The purpose of the role is to support the Division’s Bid and Marketing strategy, establishing the brand and supporting in the acquisition of business transformational maintenance and monitoring sales.

The role will include support in the generation and delivery of specific marketing campaigns and initiatives, while assisting in the development of all vertical sector business development campaigns and bid activity.

The ideal candidate will possess a keen eye for detail, creative writing skills, excellent time management, a can do, self motivating attitude and works well in a team. This is an excellent and fast track opportunity for a recent Graduate with a passion for Bids and Marketing to progress their career in areas including but not limited to marketing, copy writing, bid management, estimating, sales strategy and business development.

Key Responsibilities & Accountabilities

  • Bid Management:
  • Work alongside the Bid Manager and Business Development Team to generate and win new business
  • Professionally source opportunities
  • Accurately complete pre-qualification questionnaires and approved supplier questionnaires
  • Support in generating quality and commercial (costing) responses to tenders and proposals
  • Maintain and continuously develop a ‘Tender Library’ of key company information
  • Dealing with any ad hoc project or duties the Bid Department considers reasonable
  • Marketing:
  • Internal and External Comms Delivery
  • Campaign development and delivery
  • Input on websites, social media, SEO and PPC
  • Support and development of brand collateral
  • Graphic Design support and input on creatives
  • Support on corporate event management
  • Undertake extensive market research to influence strategy
  • Enforcing brand guidelines, communication policies and procedures
  • Portal development

Person Specification

  • Required:
  • Willingness and ability to learn
  • 2:1 or Higher Degree in relevant / transferable subject
  • Good excel skills with the ability to quickly learn advanced estimating techniques
  • Excellent communication skills (particularly written prose)
  • Energy, Drive and Enthusiasm
  • A good work ethic
  • Experience of managing multiple projects with time-critical deadlines
  • Ability to persuade, influence and challenge in a constructive manner and identify appropriate solutions
  • Understanding of commercial b2b sales process and marketing
  • Strong organisational skills and attention to detail
  • Confidence to work with Senior Managers
  • Proficiency with all Microsoft Office applications
  • Strong administration skills
  • Capable of working on own initiative
  • Desirable:
  • Advanced excel skills
  • Experience of Adobe Photoshop / Adobe Illustrator / Adobe InDesign and/or similar design packages
  • Previous experience of WordPress or similar website management tool
  • Proficient use of social media
Apply Now

Business Development Manager – South East/London

  • Job Title : Business Development Manager – South East/London
  • Position Reports to : Sales and Marketing Director
  • Contact : recruitment@marlowefireandsecurity.com
  • Based : Cover South East/London

Job Purpose Summary

To professionally represent the Company’s brand and successfully sell all the Company’s products and services into national, multi-site businesses throughout the United Kingdom, ensuring achievement of an agreed sales target.

Key Responsibilities & Accountabilities

  • To prospect for new customers through personal development, cold calling, canvassing, marketing, referrals and tender opportunities
  • To attend sales appointments with a view to selling all the Company’s products and services
  • To achieve monthly activity and target objectives
  • Develop successful national sales opportunities to required level and handover to National Account Manager
  • Collate appropriate information and ensure all correct documentation utilised to pass to the mobilisation team
  • To provide activity and order reports as required
  • To represent the Company in a professional manner at all times
  • Constant attainment of agreed targets
  • Be continually aware of the changes in legislation & product development
  • To develop a pipeline of opportunities to support your order target
  • To liaise with the bids team bringing a consistent level of quality tender opportunities to support your order target
  • Review and manage sales forecasts on a monthly basis
  • Identify target accounts for new business generation within assigned sectors
  • Develop account strategies to maximise sales opportunities with assigned sectors

Person Specification

  • You will have excellent communication skills
  • You will have a good level of experience of the fire & security industry and an understanding of relevant British Standards to be able to confidently negotiate maintenance and monitoring contracts
  • Activity Driven (with a Hunter Approach)
  • You will be a self-starter and highly motivated to generate your own opportunities
  • You will utilise any pre-existing contacts to generate business opportunities
Apply Now

Credit Controller – Manchester

  • Job Title : Credit Controller – Manchester
  • Position Reports to : Credit Control Manager
  • Contact : recruitment@marlowefireandsecurity.com
  • Based : Salford Quays, Manchester

Key Responsibilities & Accountabilities

  • Achieving monthly individual and team cash collection targets
  • Achieving Debtor Day Target by reducing overdue debt
  • Chasing customers via telephone, letter and e-mail
  • Processing online Credit Card payments
  • Bank Reconciliations
  • Posting of payments and allocation on customer accounts
  • Responsible for opening new customer accounts, performing credit checks and setting credit limits
  • Assess credit of existing customers/ authorising removal of STOP status
  • Liaise with customers and internal departments to resolve queries in a timely and professional manner
  • Record and maintain accurate chase history of customers account
  • Issuing statements/ copy invoices
  • Collating account history/ documentation for commencement of legal action
  • Opening and distribution of all incoming mail and issuing of Department out going mail
  • Supporting the Credit Control Manager in maintaining the Department as a support function of the business
  • Any other ad hoc task as and when required

Person Specification

  • Personality- Energy, Drive and Enthusiasm
  • Proficient in excel spreadsheets
  • Professional and organised
  • Good telephone manner
  • Computer literate
  • Experience of Sage Line 200 & Cash4Windows preferred
Apply Now

Fire and Security Service Engineer – Vacancies in London, Bristol, Birmingham, Coventry, Anglia, Dorchester and Yorkshire

  • Job Title : Fire and Security Service Engineer – Vacancies in London, Bristol, Birmingham, Coventry, Anglia, Dorchester and Yorkshire
  • Position Reports to : Lead Engineer
  • Contact : recruitment@marlowe-group.com
  • Based : Home Based

Job Purpose Summary

A self managing multi disciplined Fire and Security Service Engineer role to cover the designated areas within the designated region. The role of a multi disciplined Fire and Security Service Engineer is to respond to call outs, install, service and maintain CCTV, Access Control, Intruder and Fire Alarm Systems. To work as a team with colleagues, Lead Engineers and Regional Service Managers to enhance the Company’s reputation with regards to quality and customer service.

Key Responsibilities & Accountabilities

  • Maintain Fire and Security Systems in line with current standards and customer requirements
  • Respond to demand service calls on all types of fire and security systems in line with current standards and customer requirements
  • Plan and implement routine and demand call visits for your area
  • Effectively communicate with our customers to ensure a full understanding
  • Able to work on own initiative
  • Be responsible for the management and security of own equipment stock in an efficient and economical manner by determining stock levels in relation to work activities and ordering stock items as and when appropriate
  • Attend training sessions as required and identify and communicate with Line Manager any personal training and development needs
  • Assist colleagues as and when required
  • Hold a full Driving Licence
  • Hold a valid Passport (Current)

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Technical background in the electrical / electronic industry
  • Good all round knowledge of Fire and Security Systems
  • Experience of front line customer contact preferred
  • Excellent organisational skills
  • Professional and presentable at all times
  • Be able to deliver exceptional customer service
  • Must be able to perform well as an individual as well as part of a team
  • ACE – Attitude, Commitment & Effort key to progression
Apply Now