Marlowe Fire & Security currently supports Aster Group across its expansive housing portfolio that spreads predominately across Dorset.
We deliver a truly 24/7 responsive planned preventative and reactive maintenance service to over 250 locations across the estate.
SUMMARY OF SERVICES: Planned and Reactive Maintenance
SOLUTIONS: Fire detection, emergency lighting, portable fire extinguishers, risers, sprinklers and automatic opening vents (AOV’s)
The systems installed throughout the estate are largely open protocol in nature, and through a series of installations and planned project work, we are supporting Aster Group in the implementation of new fire life safety systems on a regular basis, ensuring that all new systems are open protocol and meet the stringent specifications set out.
In order to promote compliance and continuous improvement, we provide Aster Group with a dedicated Account Management Team including an Account Manager and a Customer Support Advisor. The Account Manager is empowered to be their trusted advisor, ensuring that the Group are kept fully up to date with their responsibilities as a social housing provider.
This includes regular technical and legislative updates, as well as providing the opportunity to attend Continuing Professional Development (CPD) courses on fire life safety and certain aspects of the industry. These have proven successful across their Facilities and Contract Management teams, increasing their knowledge and understanding of their key duties.
A preferred engineer system has been rolled out across the highly reactive estate, ensuring that a team of local engineers are fully inducted and regularly attend the premises to generate familiarity with Site Managers and residents. Further to this, monthly emergency lighting checks are undertaken to provide the Group with reassurance that all systems are operating and compliant.
To manage the requirements of these occupied premises:
We pre-book appointments against each premises unique requirements, dictated by our knowledge base and effective booking communication procedures
We offer a flexible service, understanding that all resident’s area’s could never be tested on a single visit, PPM deliver is staged over multiple days to ensure 100% testing and compliance across a particular location
We provide system training to the Group’s team of technicians to support them in resolving standard issues
We provide our operatives with bespoke Customer Care training
We maintain stocks of frequently used parts in a number of sites to enable an immediate first time fix on both planned preventative and reactive maintenance visits
We maintain an emergency 4 hour response for critical system failures and activations to ensure minimal disruption to occupants
We believe this current contract provides testament to our capability within the housing market, supporting across a highly reactive, extensive, portfolio of housing properties within the South West of England
We are relied upon as a trusted fire safety advisor to the Group, ensuring that we support in their continuous development and understanding of the industry standards and best practice.