The health, safety and wellbeing of all our Employees and those we come in contact with is of paramount importance.
We are closely monitoring available information from Public Health England (PHE) and the World Health Organisation on the Coronavirus (COVID-19) to ensure that appropriate measures are taken by all Team Members to mitigate the spread of the virus.
We are pleased to confirm that our operational capacity and ability to deliver our services and solutions have in no way been compromised by the pandemic thus far.
However, we have taken appropriate and sensible steps to mitigate further risks to our Team Members and the delivery of our critical life safety and security services.
• All Engineering Employees have been issued with hand wipes and alcohol based sanitiser, appropriate PPE (including gloves and masks) and a specific Risk Assessment relating to risk reduction.
• All non-critical, face to face meetings have been converted to teleconferencing, postponed.
• All office based Employees who can work from home have been encouraged to do so. We are currently in the process of configuring a number of additional remote desktops for our office based Employees to enable a greater proportion of home working without reducing the capabilities of our 24/7 Call Receipt and Service Centre.
As your contracted fire life safety and security service provider we would encourage all of our customers, at this time, not to attempt to disrupt the ongoing planned preventative maintenance regime of your fire and security systems. Maintaining regular inspections, at specific periods and intervals, is a firm requirement under British Standards which informs your compliance under the Regulatory Reform fire safety Order (RRO) and potentially, your insurance providers.
During this busy period, we are encouraging all customers to communicate with us via email, wherever possible, to enable us to provide you the most responsive service.
Our 24/7 Alarm & Video Receiving Centre is functioning as normal. In accordance with NSI guidelines, in the event that we encounter any resource or capacity challenges, we will prioritise all life alarms and fire alarms over lower priority events and telephone calls. In the event of that the pandemic creates a severe capacity challenge event, and reduces staffing levels beyond acceptable levels, we have the ability to switch to our automatic alarm handling facility, to ensure continuity of service and the protection and security of your sites.
To reduce incoming alarm traffic during this busy period we would ask our customers, wherever possible, to use our automated fire testing service. If you have yet to take advantage of this facility, please email alarm.monitoring@marlowefireandsecurity.com and our Operators will provide you details of how to access this service.
At this time, we would like to assure you of our commitment to fulfilling our promise to you, to support you in protecting your people and property, while providing you with peace of mind.
Best regards
Robert Flinn
Chief Executive Officer
Coronavirus (COVID-19) is a global pandemic and our operations will be subject to evolving Government policy and their guidance will take priority over this statement.