COVID-19 – 1 Year On

Despite all the lockdowns, tier system and reopening and closing of sites, Marlowe Fire & Security has played a critical role in the UK’s response to the COVID-19 pandemic.

As Key Workers, our Division and all Marlowe Group companies have remained fully operational throughout the pandemic, continuing to keep our customers safe and compliant with their essential safety, health and compliance obligations.

In March 2020, James Brokenshire, Minister for State for Security at the Home Office confirmed our Key Worker status: “Security & fire safety personnel can play a vital role at this time of national challenge. People working in these sectors who are essential to national infrastructure are “Key Workers” for the purposes of the Government’s guidance on COVID-19.”

Our Fire, Security and Alarm Monitoring Services are vital to the protection of the public, industry and critical infrastructure within the sectors detailed by the Cabinet Office including; Health & Social Care (NHS), Education & Childcare, Key Public Services, Local & National Government, Food & Other Necessary Goods, Public Safety & National Security, Transport, Utilities, communication and financial services.

Fire Safety

Keeping Critical Sectors and their users safe and secure through the delivery of fire alarm and detection system testing, fire extinguisher testing, fire suppression system testing, sprinkler system testing, security system maintenance, providing critical alarm monitoring services and emergency lighting system maintenance.


Security services essential to public safety including essential alarm monitoring, CCTV system maintenance and monitoring, panic alarms, nurse call systems and intruder alarms. By continuing our essential work, we provided key services, including critical maintenance and security, so our frontline colleagues could do our duties as part of the national effort.

Monitoring & Connected Services

Despite all the challenges of lockdown we have maintained the monitoring of critical alarms throughout the pandemic with no reduction in services. 6250 Fire Alarms handled with an average response time of 6 seconds and 1286 Panic Alarms handled with an average response time of 8 seconds. We were available to each and every one of our customers with advice and responses to their questions.


In response to the pandemic, our Innovation Team were proactive and took it upon themselves to independently design, develop, market and deliver a comprehensive range of Crisis Management Solutions.

People Counting and Flow Control Systems – during the Coronavirus lockdown, feeding the nation was of course a priority and many retailers responded with assigning physical personnel to control the customer traffic at their entrances which is not only an additional overhead but also puts them at risk of coming into contact with large numbers of the public.

We supported retail partners to ensure the supply of food and essential goods remained safe and secure with our People Counting & Flow Control Solution; designed to help businesses to comply with safe occupancy limits at their store or site for the safety of customers and staff.

Fever Screening Solution – the pandemic generated immense interest in the use of thermal imaging cameras as a tool to identify individuals with elevated body temperatures. Our Fever Screening Solution offers rapid and safe preliminary fever screening in a wide range of applications by detecting elevated body temperatures in large groups of people, in under 1 second, with accuracy up to ±0.3°C.

To assist businesses in getting up and running after lockdown, we created a number of additional solutions to help organisations to transition their employees back to work, safely and in compliance with Government Guidelines.

WC Occupancy Control Solution – designed to restrict the number of people using toilet facilities at any one time, our WC Occupancy Control Solution was developed to help businesses comply with social distancing rules and reduce the spread of virus.

Hygienic Door Opening Solutions – simple, cost effective and Hygienic Door Opening Solutions to control the spread of virus within the workplace by eliminating the use of door handles and door release buttons, a major source of contamination.

Social Distancing & Contact Tracing Solution – a wearable real-time device which ensures social distancing between workers by alerting them if they get too close to each other.

To showcase these solutions, the Innovation Team brought all of this technology together in the Marlowe Fire & Security Group Innovation Suite at Lowry House where Team Members, prospects and customers can see, feel and experience the solutions first hand.