Employee of the Month
We launched our Employee of the Month initiative in September 2019 with the objective of celebrating Marlowe Fire & Security’s high achievers.
Every month, each Director is required to submit their nomination to the CEO outlining the reasons behind why the nominated Employee has made a difference and deserves the award.
The scheme runs in addition to the Customer Recognition Policy and Long Service Recognition Policy.
OVERALL WINNER 2020 – MARK GAUNT, SENIOR NETWORK ENGINEER
After our Employee of the Month initiative had been running for 12 months, every employee was given the opportunity to choose from all the previous winners and vote for the person they think has continued to exceed all expectations and has gone above and beyond in their role and therefore deserves to win the ultimate prize and be crowned the overall winner.
Mark Gaunt received the most votes overall from colleagues, confirming him as the overall winner and employee of the year.
Well done Mark – Fantastic recognition from the entire business of your hard work and dedication!
Paul is proving himself to be an integral part of the Midlands Engineering Team. Following a recent audit carried out by the Compliance Team, Paul achieved 2 x A’s on both his fire and intruder audit with no prompting and was absolutely textbook on both systems.
In addition, Paul’s van was spotless both inside and out and his personal presentation was faultless.
Paul has also received many plaudits from around the business from both National Account Managers and Administrators for his attention to detail on both his paperwork and presentation with customers.
IT OPERATIONS MANAGER
Since joining the business in February 2020, James Turner, IT Operations Manager for Marlowe Fire & Security Group, has proven himself an excellent addition to our centralised IT function.
James has led many integral projects including an IT upgrade for one of the brands in the group and the roll out of homeworking devices for users across the Division in response to the Covid-19 Pandemic.
In addition, James is a valuable member of the Marlstones Review Team and has helped turn a number of suggestions into procedures which are already resolving issues expressed by a wide range of Team Members, making everyones’ lives easier.
The support James provides is excellent and nothing is too much trouble. He resolves issues quickly, efficiently and with a smile on his face.
Craig Craddock, Operations Manager at Marlowe Kitchen Fire Suppression has been leading from the front throughout the pandemic.
Responsible for the installation and service of Ansul and Kitchensafe fire suppression systems, Craig leads over 22 engineers.
Despite all the lockdowns, tier structure and reopening and closing of sites, which has affected the workload to a huge degree, Craig has managed and motivated the team and has achieved excellent results month on month.
He has also championed the Mental Health and Wellbeing Policy and has been on hand for his team to help and support them through this difficult time.
ARC Team Leader
Operating 24/7, 365 days a year through the latest communications technologies, our Alarm and Video Receiving Centre, Connect Monitoring, works alongside the Emergency Services to protect your property and people.
During these testing times we would like to thank all the Connect Team Members for their efforts and commitment in covering for their colleagues due to COVID-19
with some employees working all hours to support the business.
We would especially like to recognise one individual Anthony Stankus who worked 10 days out of 11 to ensure we continued to deliver the service to our customers.
Even when faced with personal tragedy, Anthony continued to work extra shifts going above and beyond to support his colleagues.
Stephen established our DRS or “Defect Reporting System” which is the mechanism we use for our engineers to report faults, failings and deficiencies on the systems we support. The DRS Team and the bespoke systems we have developed around it have revolutionised our remedial quotation and minor work processes, enabling us to provide quick, efficient and accurate quotations to our customers, linked to our customer’s bespoke Customer Price Groups.
In addition, Stephen has worked diligently to develop an online database of technical updates, operating manuals, firmware updates and system configuration files. Christened, ‘Mar-Tec’ the Sharepoint platform has been seamlessly integrated to our newly launched Blink Employee Communication platform.
Stephen has spearheaded the utilisation of the Sharepoint platform and has provided guidance and support in the development of our Division wide Bid Library. Currently, Stephen is well underway with the construction of our Key Account Management Instruction tool which provides a centralised and easily accessible repository of all Key Account Customer instructions for Service, Billing, Credit Control and Account Management.
Over recent months Dan has worked tirelessly to secure and mobilise a large number of prestigious national maintenance contracts.
Working with our Business Development, Account Management and wider Senior Leadership Team, Dan has generated innovative proposals that demonstrate the value added solution we as a business offer all our customers.
Understanding the link between Sales and Operational Delivery, Dan has formalised our mobilisation process, bringing together Team Members from across the business, insisting upon the ‘One Team’ ethos that is so crucial to our current and future success.
Chris has been singled out for praise by a large customer for his diligence in correcting long standing faults on their fire alarm systems left by the original installers on key sites.
These are large and complex sites which, were suffering regular false alarms causing massive disruption to the customer’s business.
Chris’ communication with both the client and our Account Management team at every step of the way has built great confidence with this key customer.
Taking these sites on was never going to be easy due to size, layouts , original suppliers poor installations which Chris spent hours rectifying to prevent false alarms, which was their biggest factor as their tip out were costing them a fortune!
Since taking on the contracts, each site have commented on his professionalism and his work ethic has been phenomenal.
Over the past 8 months, Mark Rimmer has been key to the Marlowe Fire & Security Group Innovation Suite development at our new premises, Project Managing the installation of our world class fire life safety and security systems while fulfilling his day to day role.
Managing a Team of Engineers, Mark has coordinated their efforts and supported in the design (developed by Jason Gray, Regional Account Manager) to produce a show case, integrated system, combining the latest fire life safety and security technologies.
As a fire life safety and security service provider it is key that the systems installed within our Head Office not only reflect the latest technology but also showcase the quality of our design, installation and maintenance services.
The Innovation Suite represents the biggest and best shop window a company within our industry could hope for and Mark’s tireless pursuit of excellence has made it one we can be proud of.
Working with us for many years, Mark epitomises the value of teamwork, willing to always go above and beyond to support his colleagues and our customers.
This month’s Employee of the Month goes to Robbie for the successful completion of the office relocation.
Without the support, hard work and extra hours Robbie put in to the project, it would not have been possible to reach the goals that we set out to achieve for the project.
From the initial sourcing of available properties in the area through to the planning phase, interior design, management of the whole refurbishment process through to handover, the innovation and attention to detail Robbie brought to the project has been exemplary.
The dedication, diligence and patience that he has displayed over the past 10 months have helped us to achieve the very high standard and quality of premises that we visualised in the building plans.
Following the transfer of our former HR Director to another division in March, Laura Ferguson volunteered to take up leadership of our Divisional HR Department on an interim basis.
At the beginning of March no one could have foreseen the challenges ahead as UK businesses faced the biggest HR challenge in modern history – Covid-19.
During this unprecedented time, Laura worked tirelessly, supported by a small but highly motivated and committed team, to balance the Division’s daily HR demands with the Government’s ever changing guidance on the application of the Coronavirus Job Retention Scheme.
Providing professional advice at every juncture, interpreting daily changing guidance from the government, Laura navigated us through a minefield of legislation and rules, ensuring that the business and its employees took not just the right legal decisions, but the right decisions for all our Team Members to ensure not only the future of our employment but also our wellbeing.
CHRISTOPHER JOHNSON, PROJECT ENGINEER
CLAIRE FLINN, DIVISIONAL HEAD OF MARKETING
JASON GRAY, Technical Sales Manager
LEIGH TOMKINSON, PROJECT ENGINEER
MATT ANDERSON, REGIONAL ACCOUNT MANAGER
STEVE KING, PROJECT MANAGER
In response to the COVID-19 pandemic, our Innovation Team were proactive and took it upon themselves to independently design, develop, market and deliver a comprehensive range of Crisis Management Solutions including:
Fever Screening Solutions,
People Counting and Flow Control Systems,
WC Occupancy Control Solutions.
The Team has gone above and beyond to bring all of this technology and more together to develop a Covid-secure Workplace Solution for our customers and prospects.
During the Coronavirus pandemic our people have continued to be at the heart of our organisation and no-one has done more to enable this commitment than Laura in her role as Payroll Manager.
Due to the pandemic, Laura has gone above and beyond and completed a number of different Payrolls during this challenging time in addition to efficiently dealing with our fluctuating furlough requirements and claims as we continue to operate with a modified work force to respond to our customers’ needs.
Laura has worked extended hours to ensure important deadlines are met without complaint and has proven to be a true team player.
Working closely with our HR Team and Senior Management Team, Laura has ensured communication is maintained to the highest standard, despite the inherent difficulties presented by home working.
SOURCING & LOGISTICS MANAGER
Over the past 2 months Ged gone above and beyond in supporting our Division in successfully responding to the COVID-19 Pandemic.
Ged has worked tirelessly to renegotiate critical sourcing contracts to ensure the continuation of our supply chain and management of costs during this difficult period, ensuring we maintain critical stocks of necessary equipment to facilitate our customers’ systems requirements.
An early advocate of preventative measures, Ged has been responsible for sourcing and distributing vital PPE and sanitation equipment to our national operational teams.
PPE is required in order to enable the continuation of our Key Services to our Critical Sector customers, enabling us to protect our people, our customers and their properties from not only the threat of the virus but also the fire life safety and security risks our business was established to combat.
Lee Ross & Anthony Jones
This month, Lee and Anthony went above and beyond to support our sister company FAFS Fire & Security in the completion of a complex project for a multinational professional services network of firms.
Completion of the project required a substantial amount of out of hours working and came to us on a reactive basis, requiring our urgent attention.
Working together, Lee and Anthony managed to stabilise and recommission the installed GENT by Honeywell fire system with its complex cause and effect requirements.
FAFS prestigious customer was extremely pleased with our commitment and the outcome.
This project not only demonstrates Lee and Anthony’s commitment but also exemplifies what can be achieved if we work together across the Division to make our customers premises and people safe.
FINANCIAL REPORTING & MANAGEMENT ACCOUNTANT
Helen has been pivotal in supporting the Senior Management Teams from across the Division in the development and fine-tuning of our 2020/2021 Budget.
The budgeting process is one of the most pivotal times of year for us as a business, as we set out our strategy and plans for what we are going to achieve in the year to come.
For Marlowe Fire & Security Group, with multiple Business Units and an acquisitive growth plan, this process becomes even more complex.
Helen has gone above and beyond and her support and professionalism has been invaluable throughout the process, providing guidance and support to all.
The entire Divisional senior management independently gave feedback on their positive experience in working with Helen.
ANNEMARIE BRADBURN BILLING SUPERVISOR
Over the past few months, Annemarie has gone above and beyond in promoting Employee Engagement throughout the business.
Working closely with our Marketing Team and Charity & Social Committee, Annemarie has supported in arranging various events and initiatives including; National Customer Service Week initiatives and our very own Christmas Carol Service.
Annemarie has been with the business for over 15 years and in that time has fulfilled a number of critical operational roles.
In her current role, Annemarie is responsible for the accuracy and efficiencies of our service billing function, ensuring invoices are produced in accordance with our customer’s contracts and submitted in the format that they require.
SENIOR SALES ADMINISTRATOR
Over the past 12 months, Dawn has established and developed an efficient Sales Administration function across Marlowe Fire & Security.
Working closely with Paul Mather, Divisional Sales Director, Dawn has successfully implemented new, accurate and innovative sales order processes which has provided the business a much higher level of accuracy in order intake forecasting and the smooth on-boarding of our customers.
A true team player, Dawn consistently provides the highest levels of service for both her internal and external customers, going above and beyond at all times.
Ben has been a great ambassador for Marlowe customer service this month.
One of our customers, One Stop Stores, has been the subject of targeted break in’s this month. Whilst working in Birmingham, on his own initiative Ben drove past a One Stop store which had been the victim of a break in and assisted the Police and Store Manager by resetting the systems and re-securing the building.
Praise for Ben’s actions were cascaded by Darron Gee, One Stop Account Manager:
“We received glowing praise for Ben, they were very impressed by his professionalism and willingness to help, Ben went above and beyond expectation by supporting a key Customer’s site that had been broken-in to. Attitudes like this put us in a great position with the client for the future.”
Senior Network Engineer
Since joining Marlowe Fire & Security Mark has consistently gone above and beyond to ensure the robustness of our critical IT Network Infrastructure.
Mark has recently spearheaded the improvement and development of our integrated Alarm & Video Receiving Centre ensuring the continued delivery of services to our customers.
Always available, helpful and informative, Mark is an important asset to the Team.
Luke received this accolade in light of the consistent hard work and high levels of service that he has provided to our customers.
One of our valued and long-standing partners commented:
“We have had ongoing issues with the CCTV system firmware. Luke has worked tirelessly day, night and weekend, remotely connecting and resetting systems while the problems are resolved.
In addition Luke has been in daily contact with the resolution team from the manufacturer, despite having been on holiday for the past 10 days. Certainly above and beyond in terms of his commitment”.