Congratulations to Lead Engineer, Chris Potts for the award of our October 2020 Employee of the Month initiative.
Chris has been singled out for praise by a large customer for his diligence in correcting long standing faults on their fire alarm systems left by the original installers on keys sites.
These are large and complex sites which, were suffering regular false alarms causing massive disruption to the customer’s business. Chris’ communication with both the client and our Account Management team at every step of the way has built great confidence with this key customer. It was in fact Chris’ previous work at another one of the customer’s site that led to our being recommended to these sites.
In addition to this Chris has been praised by Mike Devine for his assistance with the management of the Manchester region whilst a new RSM was recruited. Chris has showed great support for management, colleagues and customers alike.
Since taking on the contracts, each site have commented on his professionalism and his work ethic has been phenomenal.
Taking these sites on was never going to be easy due to size, layouts , original suppliers poor installations which Chris spent hours rectifying to prevent false alarms, which was their biggest factor as their tip out were costing them a fortune!
This demonstrates the true value of great customer service – Well done Chris a worthy winner.