Stephen established our DRS or “Defect Reporting System” which is the mechanism we use for our engineers to report faults, failings and deficiencies on the systems we support. The DRS Team and the bespoke systems we have developed around it have revolutionised our remedial quotation and minor work processes, enabling us to provide quick, efficient and accurate quotations to our customers, linked to our customer’s bespoke Customer Price Groups.
In addition, Stephen has worked diligently to develop an online database of technical updates, operating manuals, firmware updates and system configuration files. Christened, ‘Mar-Tec’ the Sharepoint platform has been seamlessly integrated to our newly launched Blink Employee Communication platform.
Stephen has spearheaded the utilisation of the Sharepoint platform and has provided guidance and support in the development of our Division wide Bid Library. Currently, Stephen is well underway with the construction of our Key Account Management Instruction tool which provides a centralised and easily accessible repository of all Key Account Customer instructions for Service, Billing, Credit Control and Account Management.
The use of existing technology in a new way to facilitate our work to support our customers is the definition of innovation. A key value of our business and one that Stephen truly represents.