Is Your Alarm Receiving Centre Currently Using BT Redcare’s Next Generation Portfolio of Alarm Signalling Devices?
If so, we have some important and exciting news for you!
BT Redcare’s Next Generation portfolio has been a cornerstone in the realm of alarm signalling, built on years of expertise to offer fast, secure, and reliable monitoring of alarm systems. However, in a strategic move to refocus its investments and efforts on its core products and services, BT announced the closure of its Redcare operations effective August 2025.
The Transition Plan: AddSecure Steps In
Following this announcement, the responsibility for providing continued service to existing BT Redcare customers will be taken over by AddSecure, a trusted leader in the alarm signalling industry. This partnership ensures that the quality and reliability you’ve come to expect will not only be maintained but potentially enhanced through new technological advancements and dedicated customer support.
Insights from our in-house ARC, Marlowe Connect
Peter Martin, Director of our in-house Alarm Receiving Centre, Marlowe Connect, recently shared his enthusiasm about this transition:
“I had a great catch-up with Nick Whiting of BT Redcare and Win Harthoorn of AddSecure. They are focused on migrating connections before Redcare’s closure. AddSecure is a company with solid ESC values, just like Marlowe, and I look forward to working with them.”
This collaboration means existing BT Redcare customers will benefit from AddSecure’s extensive experience and expertise, ensuring a smooth migration process and continued excellent service.
Ensuring Customer Satisfaction
Both BT and AddSecure have emphasised their commitment to ensuring a smooth transition. Customers can expect the same high-quality service and support throughout this change. The solutions provided will be All-IP based, connecting over both fibre and 4G mobile networks.
Wim Harthoorn, Director of Sales for Smart Alarms at AddSecure, commented on the company’s dedication to this transition:
“Our team is committed to ensuring a seamless transition while upholding the same level of excellence that BT Redcare customers have come to expect. This means that existing services will continue without interruption, requiring no action from customers. Installed BT Redcare alarm signalling units will continue to function as usual. Our long-standing experience in this field, combined with our focus on security, reliability, and customer satisfaction, positions us well to meet the needs of the UK market.”
For all current BT Redcare customers, we believe this partnership with AddSecure is a promising development. It not only guarantees continuity of service but also offers an opportunity to benefit from the latest advancements in alarm signalling technology.
Stay tuned for more updates as we work closely with BT Redcare and AddSecure to ensure that your transition is as smooth and easy as possible.