Billing Administrator

1st April 2019 16:23

Full Time
Greater Manchester
Posted 3 months ago

Job Title: Billing Administrator
Based: Salford Quays, Manchester

Job Purpose Summary:

To work as part of the invoicing team to ensure that accurate Invoicing and effective customer service is provided across all functions within the business, maintaining a professional & courteous approach at all times supporting our Customer Charter.

Key Responsibilities & Accountabilities:

Daily database management of open Engineering jobs

Pricing and invoicing generation on a daily basis

Chasing internal departments for required information to enable invoicing

Submission of customer reports

Uploading invoices to customer invoicing portals

Investigation of invoice queries and raising credit notes

Maintenance of invoicing database

Any ad hoc duties as and when required to support the business

Retrieve all phone and email messages and process accordingly within SLA

Management of customer queries and complaints through to completion

Processing of orders to ensure all work is carried out and invoice created

Proactive approach to management of customers work load

Cost & Close all jobs for invoicing in accordance with customer requirements

Liaise with all internal teams to ensure effective response to customers and work completed within SLA

Effective communication with internal and external customers

Person Specification:

Self motivated, proactive, enthusiastic , flexible

The ability to work independently and a desire to learn

Excellent administration and computer skills

Customer focused with the ability to resolve customer queries

Analytical in approach

Exhibit a high degree of professionalism and resilience

Experience of manipulating data using Microsoft Excel and other appropriate packages

Strong organisational skills

High attention to detail

The ability to handle multiple priorities with a structured approach

Job Features

Job CategoryAdministration

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