Job Title: Fire & Security Service Engineer

Reports to: Regional Service Manager

Based: North West

Job Purpose Summary

A self managing multi disciplined Fire and Security Service Engineer role to cover the designated areas within the North West region. To work as a team with colleagues, Team Leaders and Service Managers to enhance the Company’s reputation with regards to quality and customer service.

Key Responsibilities & Accountabilities

 Maintain Fire and Security Systems in line with current standards and customer requirements
 Maintenance of electrical emergency lighting as required
 Respond to demand service calls on all types of systems in line with current standards and
customer requirements
 Plan and implement routine and re-active call visits for your area
 Effectively communicate with our customers to ensure a full understanding
 Able to work on own initiative
 Be responsible for the management and security of tools and stock in an efficient and
economical manner by determining stock levels in relation to work activities and ordering
stock items as and when appropriate
 Attend training sessions as required and identify and communicate with Line Manager any
personal training and development needs
 Assist colleagues as and when required
 Travel to all areas and sites within the M25 on a daily basis and to assist in other areas if
required and requested by management
 Hold a full Driving Licence
 Hold a valid Passport (Current)

Person Specification

 Personality – Energy, Drive and Enthusiasm
 Technical background in the electrical / electronic industry
 Good all round knowledge of Fire and Security Systems
 Experience of front line customer contact preferred
 Excellent organisational skills
 Professional and presentable at all times
 Be able to deliver exceptional customer service
 Must be able to perform well as an individual as well as part of a team
 ACE – Attitude, Commitment & Effort key to progression