We understand that the driving force behind our success is our people
We manage the fire life safety and security systems of the UKs leading organisations, providing protection of both their property and people.
What we do is important and we need all Team Members to recognise this.
Marlowe Fire & Security provides variety and opportunity to all our Team Members. We consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers.
If you are interested in joining a growing, stable and innovative organisation where you can make a real difference please consider our Current Vacancies.
Hear from some of our current employees talking about what makes Marlowe Fire & Security a great place to work.
Marlowe Fire & Security has a long term and sustained commitment to providing opportunities and development in all aspects of its operation.
Meet the Team
Our Leadership Team brings together proven industry experts all of whom are committed to our guiding principles of Innovation and Customer Service.
Chief Executive Officer
Rob is a financially competent and commercially astute entrepreneur, business manager and strategic leader. Since joining in 2017, Rob has implemented measured business transformation processes reflected in the organisation’s demonstrable success in business growth and P & L delivery.
Previously responsible for the Division’s Business Development Strategy and Account Management governance processes, Paul recently moved into the role of Managing Director where he applies his industry knowledge and experience to deliver results.
Divisional Finance Director
Bringing with him over a decade of experience in senior financial positions, Simon is well equipped in his role of advising the Board of Directors with regards to business growth. He joined the Company as Finance Director in 2018.
HUMAN RESOURCES Director
Jennifer is a chartered FCIPD qualified HR Director with over 15 years strategic
HR and Organisational Development experience in providing advice, support and guidance on people issues, recruitment, leadership development and commercial performance.
With the benefit of almost two decades in fire and security management, the insight Chris brings to the role of Service Director is invaluable. Joining in 2019, he is responsible for ensuring the consistently high standards of our Service Team.
Paul directs the install and project teams, delivering complex Fire & Security solutions to our customer base. Having joined Marlowe Fire & Security in 2004, he began his current role of Projects Director in 2014.
Graham established our Defence & Government Services Business Unit which maintains the unique qualifications and clearances required to deliver fire life safety and security services to the most secure and critical sites within the UK.
Divisional Commercial Director
Since joining in 2007 as a Graduate, Michael has supported various areas with a focus on business development through professional procurement practices. Recently, his remit has grown to incorporate overall responsibility for marketing and contractual governance.
A dedicated safety professional (Chartered Safety & Health Practitioner), Mark joined the company in 2020 and has worked in the Fire and Security industry for the last 13 years. Prior to that he worked in the field of Health, Safety, Quality & Environmental Compliance for over 30 years.
Head of Compliance & DPO
IRCA, NEBOSH, IOSH and IEMA certified, Alan provides the Division, professional, qualified advice and guidance on all areas of Health, Safety, Quality & Environmental Compliance. He is responsibility for the development and implementation of the Divisions continuous improvement strategy, working closely with the Senior Management Teams.
Since joining Marlowe Fire & Security in 2014 Laura has progressed in the HR team and now manages the overall provision of Human Resources services, policies, and programs for the company.
Divisional iT Director
Peter has extensive experience in providing high level IT solutions to the security and monitoring industry, having previously worked for several international organisations where he provided Technical Management for over 10 years. Peter sits on numerous British and European industry steering committees and enjoys huge experience in designing and delivering IT and Connected Service solutions to our customers.
Head of Connected Services
As Head of Connected Services, Craig ensures that our dedicated, NSI Gold Certified, Alarm & Video Receiving Centre (AVRC) delivers the highest standards of service to our customers. Dedicated to the application of innovative technology to improve service, Craig remains at the forefront of innovative connected service technology.
National Accounts Director
Since joining in 2001, Anna has gained extensive experience within the Company, allowing her to understand our customer’s needs and continue to develop relationships with our national account partners.
commercial sales director
Barry is crucial to the generation of new sales opportunities and the development of existing relationships with our partners. He joined the Company in 2001 and became Regional Sales Manager in 2009.
Responsible for the design and delivery of complex fire and security systems, David has almost 30 years of industry experience. He joined the Company in 1999, taking his current role of Systems Director in 2015.
Business Development Director
Damien joined in 2020 and brings with him 26 years of experience within the fire life safety and security industry. Leading our Key & National Account business development strategy, Damien works alongside our existing Sales Management Team to deliver an engaged experience to our customers and prospects.
National Service Manager
With a proven history of working in Senior Leadership roles for several large international businesses, Mike joined in 2019. Responsible for the performance of our large fleet of multi-skilled Service Engineers, he is passionate about our service delivery.
Head of Service Administration
Toni is responsible for the delivery of the key administrative functions; Customer Service, Call Receipt, Customer Account Administration, Billing. To ensure the retention and development of our Service Customer Base, she applies her in-depth knowledge of our bespoke Operating System and people management skills to ensure customer satisfaction.
head of defence & government Services
Adrian joined as Project Manager and successfully managed a number of projects for the Installation department before becoming Operations Manager and subsequently Head of Government Services to ensure successful delivery of critical life safety systems for the Defence Estate.
Fire Safety Manager
DipFD, FSIDip and AIFSM certified, Alex has a comprehensive understanding of the application of fire safety legislation and its practical application. Since joining as an Apprentice in 2006 Alex achieved promotion through his dedication to Continuous Professional Development.
As Strategic Assistant to our CEO, Robbie has a proven ability to complete complex projects to the highest standard, within agreed timescales. Robbie has created value added benefit across the Division working on a wide range of transformative projects from procurement exercises to customer service initiatives, from vehicle and driver behaviour role outs to office relocations, Robbie can always be relied on to get the job done.
Sam joined as a Graduate in 2013 and has since gained invaluable experience in multiple areas of the business including Service delivery, Marketing, Customer Care and most recently Integration as we became part of Marlowe plc. In his current role, Sam is responsible for overseeing our consultative approach to the integration of acquisitions to the Fire Life Safety & Security Division.
Responsible for sourcing and converting transformative business development opportunities, with a focus on large scale maintenance and monitoring contracts, Daniel’s analytical approach to data, combined with his mature commercial understanding of business process has been a proven benefit to all areas of the business.
Senior Credit Control Manager
Terry has worked in Credit Control for over 20 years and joined Marlowe Fire & Security in November 2018. Terry’s wealth of experience has proven to be an invaluable asset to the Company as he implements controlled processes while motivating his teams to achieve their goals.
Employee of the Month
We launched our Employee of the Month initiative in September 2019 with the objective of celebrating Marlowe Fire & Security’s high achievers.
Every month, each Director is required to submit their nomination to the CEO outlining the reasons behind why the nominated Employee has made a difference and deserves the award.
The scheme runs in addition to the Customer Recognition Policy and Long Service Recognition Policy.
This month’s Employee of the Month goes to Robbie for the successful completion of the office relocation.
Without the support, hard work and extra hours Robbie put in to the project, it would not have been possible to reach the goals that we set out to achieve for the project.
From the initial sourcing of available properties in the area through to the planning phase, interior design, management of the whole refurbishment process through to handover, the innovation and attention to detail Robbie brought to the project has been exemplary.
The dedication, diligence and patience that he has displayed over the past 10 months have helped us to achieve the very high standard and quality of premises that we visualised in the building plans.
Following the transfer of our former HR Director to another division in March, Laura Ferguson volunteered to take up leadership of our Divisional HR Department on an interim basis.
At the beginning of March no one could have foreseen the challenges ahead as UK businesses faced the biggest HR challenge in modern history – Covid-19.
During this unprecedented time, Laura worked tirelessly, supported by a small but highly motivated and committed team, to balance the Division’s daily HR demands with the Government’s ever changing guidance on the application of the Coronavirus Job Retention Scheme.
Providing professional advice at every juncture, interpreting daily changing guidance from the government, Laura navigated us through a minefield of legislation and rules, ensuring that the business and its employees took not just the right legal decisions, but the right decisions for all our Team Members to ensure not only the future of our employment but also our wellbeing.
CHRISTOPHER JOHNSON, PROJECT ENGINEER
CLAIRE FLINN, DIVISIONAL HEAD OF MARKETING
JASON GRAY, Technical Sales Manager
LEIGH TOMKINSON, PROJECT ENGINEER
MATT ANDERSON, REGIONAL ACCOUNT MANAGER
STEVE KING, PROJECT MANAGER
In response to the COVID-19 pandemic, our Innovation Team were proactive and took it upon themselves to independently design, develop, market and deliver a comprehensive range of Crisis Management Solutions including:
Fever Screening Solutions,
People Counting and Flow Control Systems,
WC Occupancy Control Solutions.
The Team has gone above and beyond to bring all of this technology and more together to develop a Covid-secure Workplace Solution for our customers and prospects.
During the Coronavirus pandemic our people have continued to be at the heart of our organisation and no-one has done more to enable this commitment than Laura in her role as Payroll Manager.
Due to the pandemic, Laura has gone above and beyond and completed a number of different Payrolls during this challenging time in addition to efficiently dealing with our fluctuating furlough requirements and claims as we continue to operate with a modified work force to respond to our customers’ needs.
Laura has worked extended hours to ensure important deadlines are met without complaint and has proven to be a true team player.
Working closely with our HR Team and Senior Management Team, Laura has ensured communication is maintained to the highest standard, despite the inherent difficulties presented by home working.
SOURCING & LOGISTICS MANAGER
Over the past 2 months Ged gone above and beyond in supporting our Division in successfully responding to the COVID-19 Pandemic.
Ged has worked tirelessly to renegotiate critical sourcing contracts to ensure the continuation of our supply chain and management of costs during this difficult period, ensuring we maintain critical stocks of necessary equipment to facilitate our customers’ systems requirements.
An early advocate of preventative measures, Ged has been responsible for sourcing and distributing vital PPE and sanitation equipment to our national operational teams.
PPE is required in order to enable the continuation of our Key Services to our Critical Sector customers, enabling us to protect our people, our customers and their properties from not only the threat of the virus but also the fire life safety and security risks our business was established to combat.
Lee Ross & Anthony Jones
This month, Lee and Anthony went above and beyond to support our sister company FAFS Fire & Security in the completion of a complex project for a multinational professional services network of firms.
Completion of the project required a substantial amount of out of hours working and came to us on a reactive basis, requiring our urgent attention.
Working together, Lee and Anthony managed to stabilise and recommission the installed GENT by Honeywell fire system with its complex cause and effect requirements.
FAFS prestigious customer was extremely pleased with our commitment and the outcome.
This project not only demonstrates Lee and Anthony’s commitment but also exemplifies what can be achieved if we work together across the Division to make our customers premises and people safe.
FINANCIAL REPORTING & MANAGEMENT ACCOUNTANT
Helen has been pivotal in supporting the Senior Management Teams from across the Division in the development and fine-tuning of our 2020/2021 Budget.
The budgeting process is one of the most pivotal times of year for us as a business, as we set out our strategy and plans for what we are going to achieve in the year to come.
For Marlowe Fire & Security Group, with multiple Business Units and an acquisitive growth plan, this process becomes even more complex.
Helen has gone above and beyond and her support and professionalism has been invaluable throughout the process, providing guidance and support to all.
The entire Divisional senior management independently gave feedback on their positive experience in working with Helen.
ANNEMARIE BRADBURN BILLING SUPERVISOR
Over the past few months, Annemarie has gone above and beyond in promoting Employee Engagement throughout the business.
Working closely with our Marketing Team and Charity & Social Committee, Annemarie has supported in arranging various events and initiatives including; National Customer Service Week initiatives and our very own Christmas Carol Service.
Annemarie has been with the business for over 15 years and in that time has fulfilled a number of critical operational roles.
In her current role, Annemarie is responsible for the accuracy and efficiencies of our service billing function, ensuring invoices are produced in accordance with our customer’s contracts and submitted in the format that they require.
SENIOR SALES ADMINISTRATOR
Over the past 12 months, Dawn has established and developed an efficient Sales Administration function across Marlowe Fire & Security.
Working closely with Paul Mather, Divisional Sales Director, Dawn has successfully implemented new, accurate and innovative sales order processes which has provided the business a much higher level of accuracy in order intake forecasting and the smooth on-boarding of our customers.
A true team player, Dawn consistently provides the highest levels of service for both her internal and external customers, going above and beyond at all times.
Ben has been a great ambassador for Marlowe customer service this month.
One of our customers, One Stop Stores, has been the subject of targeted break in’s this month. Whilst working in Birmingham, on his own initiative Ben drove past a One Stop store which had been the victim of a break in and assisted the Police and Store Manager by resetting the systems and re-securing the building.
Praise for Ben’s actions were cascaded by Darron Gee, One Stop Account Manager:
“We received glowing praise for Ben, they were very impressed by his professionalism and willingness to help, Ben went above and beyond expectation by supporting a key Customer’s site that had been broken-in to. Attitudes like this put us in a great position with the client for the future.”
Senior Network Engineer
Since joining Marlowe Fire & Security Mark has consistently gone above and beyond to ensure the robustness of our critical IT Network Infrastructure.
Mark has recently spearheaded the improvement and development of our integrated Alarm & Video Receiving Centre ensuring the continued delivery of services to our customers.
Always available, helpful and informative, Mark is an important asset to the Team.
Luke received this accolade in light of the consistent hard work and high levels of service that he has provided to our customers.
One of our valued and long-standing partners commented:
“We have had ongoing issues with the CCTV system firmware. Luke has worked tirelessly day, night and weekend, remotely connecting and resetting systems while the problems are resolved.
In addition Luke has been in daily contact with the resolution team from the manufacturer, despite having been on holiday for the past 10 days. Certainly above and beyond in terms of his commitment”.