Protecting your guests
Maintaining partnerships with some of the most prestigious Hotel and Leisure facility providers, we understand that your fire safety and security provisions can never be compromised.
The Leisure & Hospitality sector incorporates a wide spectrum of diverse business models including Hotels, Restaurants, Entertainment, Travel & Tourism and Sports & Leisure.
Recently, the UK Leisure and Hospitality industry has seen significant growth and investment. Collectively the UK Leisure & Hospitality market place is valued at c. £100 Billion and growing as more people chose to invest in their quality of life and experiences, reflecting the lifestyle we want.
Key to the successful delivery of fire life safety and security contracts within the leisure and hospitality industry is a keen focus on compliance, a responsive service and health and safety.
In response to this, we have aligned our customer service teams and national engineering resource to effectively support them.
It is imperative that the integrated security and life safety systems installed within our customers sites take into consideration the particular risks of managing a large number of people whilst ensuring the systems operate to the highest standards and that any fault is rectified as soon as possible.
In addition and as importantly, we understand it is imperative that we provide our customers a fully auditable solution. To this end we have developed several Innovative Technologies to ensure all activities we undertake on our customer’s sites are fully recorded.
We also appreciate that within the Leisure and Hospitality Sector image is important. To support our customers we ensure that the façade of any technology we install in visually pleasing and fits in with our customer’s image and supports your brand’s integrity.
Read more about our how we can look after the safety and security of your guests on our Hotels page.
CUSTOMER TESTIMONIALS
"I would like the opportunity to praise you and your team for the great job that you did on upgrading the fire heads and changing the fire panels too. You and your team worked throughout the hotel with great responsibility, well organised, well mannered without any complaints from guests or our staff."
"I'd just like to compliment how kind and polite one of your engineers is. He really is one of the nicest engineers we have had on our site and think he needs to be recognised on how helpful he is."
"Your Engineer came out last night to fix the fault on the Fire panel. He left at 8.30pm and returned first thing this morning. He has meticulously traced the faults back to several wiring issues and he did not leave until he had finished. Whilst here he also moved the heat sensor that was placed above the kiln to outside in the reception area to prevent it from setting the alarm off again. I have to say he is a true credit to your Company and we are always pleased to see him on our Park."
"Credit where credit is due both to our appointed Marlowe Fire & Security Account Manager and the Engineer. They have dug us out of a big hole at the Park this week after recent project works left the fire alarm and detection system in a very poor state and unresponsive across most of the premises. Your hard work never goes unnoticed and is never taken for granted! It is easy for clients to beat a service provider up when things don’t go according to plan but it is important to acknowledge, appreciate and say Thank You when a great effort is put in to remedy a pressing issue."
"I would like to mention what a credit your Engineer is to your team. He contacted me a couple of weeks ago to check where I was with my extinguishers after the last service visit. He then chased up the missing extinguishers and has been to site to rectify the majority of the outstanding ones. His urgency to resolve this for me was greatly appreciated and he was so helpful. We are all quick to moan about stuff so I wanted to make sure you knew what an absolute star he his and what a great ambassador he is for Marlowe Fire & Security."